musikalSupport
Questions, bugs or ideas? Email support@musikal.io. We read everything and usually reply within a few days. It helps to tell us the song and what you saw.
Common questions
How does Listen mode work?
Tap Listen and Musikal uses your iPhone's microphone to hear the music around you. It names the song with Apple's ShazamKit, then shows the chords and keeps them in time with what is playing. It works with the radio, a speaker, a record or a live band. Audio is processed on your device and is never recorded, stored or uploaded. Apple receives only a short audio signature, not a recording. If nothing happens, check that microphone access is on for Musikal in iOS Settings.
Why does Spotify only work through Listen mode?
Spotify does not allow other apps to play or follow its music directly. Play the song in Spotify as usual, turn on Listen mode in Musikal, and it follows along through the microphone.
How do I restore a purchase?
Open the Musikal Pro screen and tap Restore purchases. Make sure you are signed in to the same Apple ID you used to subscribe. If it does not work, email us.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, choose Musikal Pro and tap Cancel Subscription. Apple manages billing, so deleting the app does not cancel it. You keep Pro until the end of the period you paid for. To ask for a refund, go to reportaproblem.apple.com, because Apple handles refunds.
How do I fix a wrong chord?
Chord charts are made automatically, so a few chords can be off. Tap a bar to pick the right chord and save, or long-press a bar to open the menu and choose Fix this chord. Your fix is shared and, when enough people agree, it improves the chart for everyone. To report an abusive correction, email us with the song and bar.
How do I delete my account?
Go to Settings, then Account, then Delete account. Your email, synced favorites, playlists, history and My songs details are removed, and your Sign in with Apple token is revoked. Corrections you made stay, with your identity removed. Deleting your account does not cancel a subscription, so cancel that in iOS Settings first. If you cannot get to the app, email support@musikal.io from the address on your account and we will do it for you.
How do I report a problem with lyrics?
Email support@musikal.io with the song name and what is wrong, such as a wrong word or lyrics that should not be shown. If you are a rights holder and want lyrics removed, send a copyright notice as described in the terms.
Is there a student or teacher discount?
Yes. If you have an offer code, open the subscription screen and tap Redeem a code. Students and teachers get their discount through these Apple offer codes.
How do I contact you?
Email support@musikal.io. For copyright and takedown requests, see the DMCA section of the terms.